No returns will be accepted after 30 days of tracked delivery of your order.
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Mulberry Park Silks wants you to be fully satisfied with every item you purchase. We are committed to excellent customer service and quality control. To ensure the highest levels of customer satisfaction, our replacement and return policies are the following:
- Please inspect your package upon delivery to ensure that all items are correct and in good condition and that the packing slip matches your original order.
- If any items are missing or incorrect, please contact us within 30 days of the tracked delivery date of your order. In case of missing or incorrect items, we will ask you to submit photos of the box, the items included, and the packing slip. This will help us identify the issue and resolve it as quickly as possible.
- Beyond 30 days, we will only be able to issue store credit for the missing items.
- If you are not fully satisfied, you may return or exchange unused merchandise in its original packaging within 30 days of when you received it. Restrictions apply, please see below for return guidelines.
- *Please Note: For hygienic safety purposes, all sales for down and down alternative products are final. You can rest assured that the duvet insert you receive has never been used, returned, or otherwise compromised. You will be this product's first and only owner.
We appreciate your cooperation in ensuring that we are providing you with the finest products and best possible service.
Please read all return information provided on this page.
- Complete a Return/Exchange form found here:
- You will be contacted within 2-3 business days with an RMA (Return Merchandise Authorization) number and additional return information. Do not return any item without first receiving an RMA #, your return will not be accepted.
- Package the item(s) securely and be sure to include the packing slip and any original packing.
- Ship the item to the return address given in Step 2 and send us the return tracking number. Unless the item was defective or incorrect, you are responsible for any return shipping costs.
- Returns must be received within 30 days of tracked delivery for exchange or refund.
- Once we receive your package, we will promptly process an exchange or issue a refund to your original form of payment in accordance with our return conditions (see below).
Returned merchandise must comply with the following condition guidelines
- Original packaging must be included with all returns.
- Items must not have been used, washed, or altered in any way.
- Items must not have been damaged by pollutants such as cigarette/ cigar smoke or embedded fragrances and items such as cologne/perfume.
- Items must be completely free of any Human Hair, Animal Hair, Dander, Dirt, etc.
- Return must be received within 30 days of tracked delivery.
Items must adhere to the same condition guidelines stated above. Note deadline of 30 days within tracked delivery for exchanges.
Damaged or Incorrect Items
If any item is damaged upon receipt, please notify us immediately and we will make arrangements for a replacement. If an incorrect item was shipped in error, we will replace the item as quickly as possible and issue a return label for the incorrect item at no cost to you. Contact us within 30 days for replacement items; beyond that time, we will only be able to issue a store credit.
Outlet Item Returns Terms and Conditions
Mulberry Park Silks is committed to bringing our customers the highest quality silk products, and we assure you that the products within our Outlet department meet those same high standards. Every item sold in our Outlet is new but has either been removed from its original product packaging or is lacking the original packaging. However, these silk products have been closely inspected by our quality control team to make sure they are in perfect condition. All outlet sales are final. If you have any questions about our Outlet products, please do not hesitate to call us at (800) 860-1924, and we can personally assist you.
Unless items are defective or incorrect, you are responsible for all return shipping costs. Mulberry Park Silks is not responsible for any items lost or damaged during transit. We always recommend that your items are shipped and insured for the full purchase price by a traceable carrier (e.g., UPS, USPS, or FedEx).
Mulberry Park Silks will inspect all returned merchandise and return it to you without a refund if the item does not comply with our standards. If we find the item returned to be in good condition, we will refund you the purchase price less any shipping and restocking fees within 5 - 7 business days. You will be refunded in full if the return is the result of a manufacturer error.