Frequently Asked Questions

Silk is a one of the most sought after fabrics in the world. It is a timeless textile that is both luxurious and healthful. For years fabrics made by this natural fiber were considered a luxury destined for only those who could afford its exclusivity and high price. Mulberry Park Silks was created because we believe beautiful silk items should be enjoyed by everyone. We started our company with one simple mission: to design the highest quality silk items available and offer our beautiful products at an affordable price. After a year of meeting with silk manufactures throughout the world, we were satisfied that we had found the right manufacturing partners to help our vision become a reality. All of our products are made with 100% pure mulberry long strand silk fabric. The silk fabric used for our pillowcases have been OEKO-TEX® STANDARD 100 certified to be safe from chemicals.

As we continue to meet with our manufacturing partners, we will be introducing more beautiful silk products in the months to come.

We are delighted to have you as our customer and invite you to contact us if you have any product feedback or questions.

Call: 800-860-1924 Email: info@mulberryparksilks.com

Silk Care

Yes, you can.

Use cold water and select the gentle cycle on your washing machine.

Avoid using bleach or fabric softener during the wash.

After washing, opt for air-drying by hanging the silk items on a line.

If you need to use a dryer, ensure it's set to a no-heat or delicate setting.

Absolutely! While all our silk sheets and pillowcases at Mulberry Park Silks can be safely machine washed, opting for hand washing your silk pillowcase is an excellent choice. It's a quick and easy method that ensures extra care and protection, preventing any potential damage that can occur in a washing machine

For more detailed instructions and to view a short video, click here,

No need for dry cleaning; our silk is perfectly suited for both machine and hand washing. For detailed instructions on how to care for your silk items, please Click here.

Unfortunately, we we do not recommend Woolite.

While Woolite has been a trailblazer in the realm of affordable gentle detergents, it's important to consider that as time goes on, the abrasive elements in Woolite may not be the optimal choice for delicate silk fabrics.

We suggest, trying Heritage Park Silk & Wool Detergent instead.

We recommend using an enzyme-free detergent formulated for silk. We love Heritage Park Laundry Essentials Silk & Wool. Regardless of your choice of detergent, please verify that it does not contain the following common enzymes: Although these enzymes are effective against various stains, they break down proteins, and since silk is primarily a protein-based fiber, these products are not suitable for use with silk fabrics.

If handwashing:

Turn Bonnet inside out (shiny side in)
Be sure to use an Enzyme-free detergent like Heritage Park Fine Silk and Wool Detergent
Add a tablespoon of Enzyme-free Detergent to cool water in a basin or sink
Agitate Silk in Water
Rinse until water runs clear
Hang to Dry away from direct sunlight (Never use a dryer)

If machine washing:

Turn Bonnet inside out (shiny side in)
Use a small mesh bag designed for delicates
Be sure to use an Enzyme-free detergent like Heritage Park Fine Silk and Wool Detergent
Chose a cool water delicate cycle
Hang to Dry away from direct sunlight (Never use a dryer)

The lifespan of silk sheets greatly varies based on a number of factors, from how often they're used to the way they're cared for. Alternating them with other sets or using them sparingly can prolong their longevity. For a comprehensive insight into this topic, please refer to
the provided article.

Silk is a delicate fabric, and it's important to take special care when washing it to ensure it maintains its luster and longevity. The best pH for washing silk is close to neutral, which is around a pH of 7. Water that is too alkaline or too acidic can damage silk fibers.

Water Types:

Tap Water: In general, using clean, lukewarm tap water is suitable for washing silk. Just make sure it's not too hard or too soft. Water hardness can vary by region, and excessively hard water may contain minerals that can build up on silk and affect its texture over time. If you have very hard water, consider using distilled or filtered water.
Chlorinated Water: Avoid washing silk in chlorinated water, such as swimming pool water, as chlorine can weaken and damage silk fibers.
Saltwater: Silk can be damaged by prolonged exposure to saltwater, so it's best to avoid wearing silk in saltwater environments or washing it with salty water.
Distilled or Filtered Water: If you're concerned about the quality of your tap water, you can use distilled or filtered water to wash silk. This ensures that there are no impurities or minerals that could harm the fabric.

Yes, you can!

If you are going to iron silk, follow these basic directions:

Use an ironing board and an iron that has a dedicated silk setting.
If your iron does not have a silk setting, use the lowest temperature to start; only increase slightly when and if needed.

Make sure that both your ironing board and the surface of your iron
are immaculately clean. Silk stains very easily, and any residual stains
on these surfaces will be far more likely to transfer to silk due to
the heat.

You may also use a clean white cotton sheet between the silk item
and the ironing board as well as a "press cloth" so you don't touch the
iron directly on to the silk fabric. This makes more sense when you are ironing silk clothing as opposed to silk sheets.

Silk is best ironed while slightly damp. Do NOT wring out your silk
sheets or clothing. Instead, air dry them out of direct sunlight until
they are nearly dry.

Turn the silk inside out (you will be ironing the "wrong side" of
the item). For Mulberry Park Silks charmeuse sheets, this means you will NOT be ironing the shiny side, but instead, the duller side.

Spot test iron in a discreet location to make certain it will not burn.

Move iron quickly across the surface of the silk; do not use a back
and forth motion which can cause scorch marks. If you are ironing
clothing, or a pillowcase or sheet set with only light wrinkles, use the
press cloth between your iron and the silk and gently press out the
wrinkles as opposed to moving back and forth.

Ordering & Shipping

You can purchase authentic Mulberry Park Silks products directly from our official website and our official Amazon storefront. Additionally, our products are available on Walmart.com.

Please be cautious of other websites claiming to sell Mulberry Park Silks products. These sites are likely fraudulent and may send you counterfeit items. To ensure you receive genuine Mulberry Park Silks products, we recommend purchasing only through our official channels.

Orders are usually shipped within one to two business days, with many orders shipping out within just one business day. You will receive automatic email notifications with tracking information as soon as your order reaches the carrier.

If the order hasn’t shipped yet, we can change the address. Please
contact us as soon as possible for a change of address request. You can Live chat with us, email us at info@mpsilks.com or give us a call at 1-800-860-1924. We would be happy to help.

Please login to your account to view your order history.

If you are having difficulty placing your order online, we would be happy to assist you over Live Chat, by email at info@mulberryparksilks.com or by phone at 1-800-860-1924

Yes we do. At Mulberry Park Silks, we consider ourselves an extended family, deeply connected to our local heroes. We want to express our heartfelt appreciation for your daily service and the tremendous sacrifices you've made for our country and communities.

click here to Register.

This offer is eligible for:

Current and former U.S. Military
Military spouses and dependents
First Responders, including fire, law enforcement and EMS
Nurses and Front Line Workers
Teachers

How it works:

Click the button to claim your discount and you'll be asked to
verify your affiliation with GovX ID. Verification is real-time and
secure. If you already have a GovX ID account, just log in!
After you verify, you'll receive a single-use discount code to apply at checkout. Be sure to copy your code.
For future purchases, simply log in with your GovX ID to unlock a new discount code.
There is a limit of one discount code per day.
*Please note: This discount can not combined with any other discounts or codes.

At Mulberry Park Silks, we understand the importance of receiving your orders promptly and safely. In the unfortunate event that a package is reported missing, we have established the following policy to assist our customers in resolving this issue as efficiently as possible.

Please click hereto begin the process

*Note- We suggest reaching out to the carrier first for a faster resolution, as they have the necessary resources and expertise to address these issues effectively.

To start the return process, kindly complete this form. Our team will then assess your eligibility for a return. Once approved, you'll receive instructions on returning the item to us. Upon receiving your returned item, we will proceed to either refund the original payment method or provide you with a 5% bonus in store credit.

If you wish to check whether your product is still within the warranty coverage period, please fill out this form and a team member will get back to you within 2 business days.

We utilize both UPS and USPS, selecting the carrier based on factors such as order size and the destination of the delivery.

Your tracking # will be sent to you via email once your item has shipped. If you are unable to find it in your email, please reach out via Live Chat and we'd be happy to provide it.

Mulberry Park Silks is headquartered in Branford, CT, nestled in the picturesque shoreline town. Our products are shipped from our warehouses situated at 25 Business Park Dr. Additionally, we are proud to offer a showroom right on our premises. If you happen to be in the area, please don't hesitate to reach out and schedule a consultation with one of our silk experts at 1-800-860-1924.

If you are having difficulty applying a coupon code, please make sure you are not trying to apply it in combination with another code. Our system only honors one code per order. If that does not resolve your issue, please feel free to reach out by phone or Live Chat.

Certainly, we provide multiple expedited shipping choices for an additional fee. You can select these options during the checkout process after entering your shipping address. If you require assistance, please don't hesitate to contact one of our dedicated team members who can assist you either through phone support at 1-800-860-1924or via LiveChat.

Absolutely, you have the option to include a note during the checkout process. If you happen to forget to add a note, kindly get in touch with our dedicated customer service team via LiveChat, and they will gladly assist in adding it for you

If you've registered an account with us and completed at least one purchase, you've earned Loyalty credits. While we'll periodically send you emails detailing your balance, you can conveniently check your credits by logging into your account.

During the checkout process, the system will prompt you to decide whether you'd like to use your loyalty credits, and you can easily choose to apply them to your order. For more detailed instructions, please watch this video.

You can use your loyalty points on any item, including sale items. However, our system treats loyalty points as a discount code, and it doesn’t allow stacking codes. This means your points will be removed if you choose a sale or outlet item. To apply both, contact our customer service team via phone 1-800-860-1924 or Live Chat, and they will create a custom cart for you.

If the product you wish to buy is currently out of stock, you can opt to receive notifications when it's available. Simply provide your email on the respective page, and we'll alert you as soon as we receive stock.

General Questions About Silk

Momme (pronounced 'mom-ee') is a Japanese term used as a unit of weight measurement specifically for genuine silk. It is often abbreviated as 'mm' and is defined as the weight in pounds of a piece of fabric that measures 45 inches in width by 100 yards in length. To put this in perspective, that's approximately the length of a football field!

In terms more closely related to the size of sheets, one momme translates to roughly 4.340 grams per square meter. For instance, eight momme fabric weighs about 1 ounce per square yard or 35 grams per square meter.

The momme value is indicative of the fabric's weight and density. During the silk production process, the density and yarn count of the silk thread are adjusted by the silk factory to control the fabric's weight, or momme. For instance, a 30 momme charmeuse pillowcase would have the silk fibers woven closer together in the weft and warp compared to a 19 momme charmeuse pillowcase. Additionally, higher momme silk fabrics are made using thicker yarn. In this regard, momme is akin to thread count, a common measurement used for assessing the quality of cotton sheets.

Here at Mulberry Park Silks we offer Grade 6A mulberry silk with a charmeuse weave in 19, 22 and 30 momme. We understand that choosing the right one for your needs can be perplexing. To simplify your selection process, we've crafted an informative blog that delves into the unique characteristics of each momme, helping you make an informed choice.

Oeko-Tex Standard 100 is a globally recognized certification and testing system for textiles and fabrics. It is a voluntary certification program that sets stringent limits and criteria for the presence of harmful substances in textiles. The primary goal of Oeko-Tex Standard 100 is to ensure that textile products are safe and free from harmful chemicals for consumers and the environment.

Here are key points about Oeko-Tex Standard 100:

Consumer Safety: The certification focuses on protecting consumer health by ensuring that textiles and fabrics do not contain harmful substances that could be absorbed through the skin, ingested, or inhaled during use.
Comprehensive Testing: Textile products certified under Oeko-Tex Standard 100 undergo rigorous testing for a wide range of potentially harmful substances. These substances can include heavy metals, carcinogenic dyes, pesticides, allergenic dyes, and various chemicals.
Stringent Limits: The certification program sets specific limits and thresholds for each tested substance. Textile products must meet these strict criteria to be awarded the certification.
Global Recognition: Oeko-Tex Standard 100 is recognized and trusted worldwide. Textile manufacturers and brands use this certification to demonstrate their commitment to producing safe and environmentally friendly products.
Product Categories: The certification covers a wide range of textile products, including clothing, bedding, upholstery, and accessories.
Renewable Certification: Oeko-Tex Standard 100 certification is renewable and subject to regular retesting to ensure ongoing compliance with safety standards.
Transparency: Certified products often feature the Oeko-Tex label, allowing consumers to easily identify products that have met the rigorous safety criteria.
Environmental Considerations: While primarily focused on consumer safety, Oeko-Tex Standard 100 also considers certain environmental aspects, such as restrictions on the use of environmentally harmful chemicals in the production process.

A charmeuse weave is a type of weave pattern used primarily in the production of silk fabrics, although it can also be used with other materials like satin. Charmeuse is known for its luxurious, smooth, and shiny surface. Here are some key characteristics of a charmeuse weave:

Smooth and Shiny Surface: The hallmark of charmeuse fabric is its glossy and lustrous surface. It has a beautiful sheen that reflects light, giving it an elegant and luxurious appearance.
Bias Cut: Charmeuse is typically woven on a bias (at a 45-degree angle to the warp and weft threads), which contributes to its distinctive drape and fluidity. This bias cut allows the fabric to have a natural stretch.
Soft and Silky: Charmeuse fabrics are incredibly soft and smooth to the touch, making them comfortable to wear against the skin. This softness is due to the use of fine, high-quality silk fibers.
Delicate: While charmeuse is luxurious, it can also be delicate and prone to snagging or running if not handled carefully. It's essential to treat charmeuse garments with care to maintain their beauty.
Versatile: Charmeuse fabrics are versatile and are used to make various clothing items, including evening gowns, lingerie, blouses, and scarves. Its drape and sheen make it a popular choice for elegant and formal attire.
Single-Sided: Charmeuse typically has a shiny, smooth surface on one side (the "right" side) and a matte finish on the reverse side (the "wrong" side).

Yes, we do offer silk products in their natural state. Our natural white and ivory-colored items across all product lines are made from silk that is unbleached and undyed, preserving its natural beauty and properties.

Silk is typically graded based on the quality of the silk fibers, and one common grading system uses letters and numbers to indicate the quality. The grade 6A is a high-quality grade in this system, and it's often associated with some of the finest silk available. Here's how silk is graded, and what grade 6A means:

Grading System: Silk grading typically uses letters (A, B, etc.) and numbers (1, 2, etc.) to classify silk. The letter represents the quality of the silk fibers, while the number indicates the category within that quality grade.
Letter Grades: The letter grades generally range from A to C, with "A" being the highest quality. Grade A silk is characterized by long, uniform, and smooth fibers, which contribute to its exceptional luster and texture. Grade B and C silks have shorter and less uniform fibers and are considered lower in quality.
Number Categories: Within each letter grade, there are numerical categories. For example, grade A silk may have categories like 3A, 4A, 5A, and 6A. In this case, 6A represents a higher quality within grade A.
Grade 6A Silk: Grade 6A silk is considered one of the highest quality silk grades available. It features long, uniform, and very fine silk fibers, resulting in a smooth, lustrous, and luxurious fabric. Grade 6A silk is often used for making high-end silk products like bedding, apparel, and accessories due to its superior texture and appearance.
Mulberry Silk: Grade 6A silk is typically associated with Mulberry silk, which is produced by silkworms (Bombyx mori) that feed exclusively on Mulberry leaves. Mulberry silk is known for its exceptional quality and is the most common type of silk used in the textile industry.

At Mulberry Park Silks we only use Grade 6A long strand Mulberry Silk with a charmeuse weave, so you can rest assured that you are purchasing the finest silk available.

The short answer is, yes.

The long answer is that we've gone the extra mile by obtaining Oeko-Tex certification for our silk. This means that every aspect of our silk has undergone thorough testing and verification, guaranteeing its safety for both your well-being and the environment.

Mulberry Park Silks is headquartered in the coastal town of Branford, CT.

While some of our products are crafted in Connecticut, the majority are manufactured in China. It's worth noting that China is renowned for producing the highest grades of top-quality silk. With a rich history of silk weaving dating back to 2640 BC, they are considered the foremost experts in silk manufacturing worldwide.

At Mulberry Park Silks, we exclusively utilize 100% Grade 6A silk, which represents the pinnacle of quality in silk. While we will continue to have some of our manufacturing operations in China, we are actively planning to increase production within the United States.

We ship only to Canada currently. All applicable duties/taxes are
calculated and charged at checkout so there should be no surprise
charges when your order arrives. We currently offer carrier options of
UPS, FedEx, and USPS International. To use your own shipping account,
please call us to place your order by phone. * Note Heritage Park Silk & Wool Detergent is not available to ship outside of the United States.*

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Frequently Asked Questions

Silk Care

Ordering & Shipping

General Questions About Silk

Country

Country

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Frequently Asked Questions

Silk Care

Ordering & Shipping

General Questions About Silk

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