Product Warranty Claim

At Mulberry Park Silks, we are committed to providing exceptional customer service and ensuring the highest quality in our silk bed linens, apparel, and accessories. Our warranty protects against defects in materials or workmanship for a period of up to 45 days from the date of delivery. Warranty claims beyond 45 days of receipt will be denied.

Examples of Covered Defects:

  • Seam Failure: If you encounter any issues with seam durability due to manufacturing defects, we will promptly address and resolve the problem under the warranty.
  • Zipper Malfunction: Should the zippers on our duvet covers or pillowcases exhibit any manufacturing flaws or malfunctions, we will ensure a seamless resolution for you.
  • Fabric Defects: If you notice any tears, holes, or snags in the silk material caused by manufacturing issues, please report them upon receipt, and we will promptly address the situation.
  • Elastic Breakage: The warranty covers elastic breakage in fitted sheets, scrunchies, and sleep masks, ensuring that you can continue to enjoy their comfortable fit.

Examples of Non-Covered Issues:

The warranty provided by Mulberry Park Silks does not cover the following:

  • Wear and Tear: Normal wear and tear resulting from regular use, laundering, or aging of the products is not covered. This includes stress tears, pilling, or wear due to friction.
  • Improper Care: Damage caused by improper care, such as using harsh detergents, bleach, or improper washing and drying methods, is not covered. See our Silk Care Guide for more information.
  • Accidental Damage: Any damage resulting from accidents, stains, misuse, abuse, or mishandling of the products is not covered under the warranty.
  • Non-Defect Related Issues: The warranty does not cover dissatisfaction with product color, texture, or personal preferences unrelated to manufacturing defects.

Please Note: Products replaced under warranty are not eligible for return, exchange, or refund.

Where do I find my Lot Number?

Lot numbers facilitate traceability and documentation of the product's journey from manufacturing to you, the customer. They provide a reference point for us to review production records, quality control checks, and other relevant information related to the specific lot. This information is crucial in determining whether your product in question meets the warranty coverage criteria.